You can unlink your Authenticator Serial Number from your Account through your account management page: If you receive an authenticator request that you did not initiate, click Deny and change your Account's password immediately. If you prefer, you can choose your Authenticator to ask for approval on every login-this option is available in your Account Security page. You can approve or deny a log in with a simple tap on the notification received on your phone. What's Next?īy default, your Authenticator will ask you to approve a login attempt only when your Account tries to log in from a new device or location. If you changed your phone number you will need to update your Account phone number before you can restore your Authenticator. Note: The SMS verification code is sent to the phone number linked to your Account. If you are unable to verify your account through SMS you will need to contact customer support for assistance with removing your old authenticator. If you have phone notifications set up you can verify your identity through SMS verification to remove the old authenticator from your account allowing you to set up the authenticator in the Mobile App. If you no longer have access to your old device, you will need to click "Can't Log In" on the login screen. If you are an existing user of the app simply tap the Authenticator option from the side menu and click Enable.ĭon't have access to the previous device? If you are a new app user but previously used the Authenticator app, you can approve the login using your old authenticator application. Still have access to the previous device?
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